Shipping & Delivery
Our Commitment
At Fire and Light, we understand how important it is for you to receive your orders promptly. Our dedicated team works around the clock to ensure that your order is processed, packed, and delivered with the utmost care and speed.
Shipping Methods
Standard Shipping:
- Duration: 5-7 business days.
- Cost: $5.99 for orders under $99.
- Free for orders over $99.
Expedited Shipping:
- Duration: 2-3 business days.
- Cost: $15.99.
Next Day Shipping:
- Duration: 1 business day.
- Cost: $29.99.
(Please note that shipping times may vary during holiday seasons or due to unforeseen circumstances.)
Order Processing
Orders are typically processed within 24-48 hours. Once your order has been shipped, you will receive a confirmation email with a tracking number.
Track Your Order
Stay updated on your order’s journey! Simply enter your order number and email address on our Order Tracking page to see the status of your shipment.
International Shipping
We also offer international shipping to selected countries. International shipping times and costs may vary. Please contact our support for more details.
Delivery Issues
If you face any problems with your delivery or if your order hasn’t arrived within the expected timeframe, please contact our 24/7 online support or send us an email.
Returns & Refunds
We want you to love what you ordered! If you’re not entirely satisfied, we offer a money-back guarantee and free returns for orders over $99. Check our Return & Refund Policy for more details.
FAQs
- Can I change my shipping address after placing an order?
For any changes to your shipping address after order placement, contact our 24/7 online support immediately. - Do you deliver on weekends?
Currently, our delivery service operates from Monday to Friday. - What happens if I’m not home during delivery?
Our delivery partner will leave a note with rescheduling details or instructions for pickup.
Contact Us
For any further questions or clarifications about our shipping and delivery processes, please reach out:
- Online Chat: Available 24/7
- Email: support@fireandlight.com
- Phone: (347) 507-8965