Refund Policy
Our Commitment to You
At Fire and Light, your satisfaction is our priority. If you’re not entirely pleased with your purchase, we’re here to help.
Refund Eligibility
- Time Frame: Items can be returned within 30 days from the purchase date.
- Condition: Your item must be unused and in the same condition that you received it. It should also be in its original packaging.
- Proof of Purchase: To process your return, a receipt or proof of purchase is required.
Non-Refundable Items
- Gift cards
- Discounted items (unless defective)
- Special orders
How to Initiate a Refund
- Contact Us: Reach out to our support team via email or our online chat.
- Shipping: Once your refund is approved, we’ll provide instructions for shipping the item back to us. Please note, you’ll be responsible for paying for your own shipping costs. Shipping costs are non-refundable.
Refund Process
Upon receiving and inspecting your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
Exchanges
We only replace items if they’re defective or damaged. If you need to exchange it for the same item, contact us.
Questions?
For any concerns regarding our refund policy, don’t hesitate to reach out. We’re here to assist you!
Thank you for choosing Fire and Light. We value your trust and business.