Terms of Use
DISCLAIMER
The statements, vaporizers, and parts shown on this website have not been evaluated by the US Food and Drug Administration (FDA). These vaporizers and associated parts are not designed to diagnose, cure, prevent, or treat any disease. Before using a vaporizer, please consult with a licensed health care provider. If you use a vaporizer, you do so at your own risk. Inhalation is inadvisable and may potentially be harmful. Any comments from user submitted reviews found on this website are related to the users own personal experiences, and are not endorsed, reviewed, or necessarily shared by Fire And Light. Vaporizing does not necessarily eliminate any and all toxins found in vaporized substances, so much care should be taken prior to use. It is inadvisable to use these products for tobacco which contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. You must be 21 or older and adhere to all local laws to purchase a Vaporizer or components. By using www.fireandlight.com, you acknowledge and agree to this before making any purchase.
RETURN TO SENDER
Any reshipping services are at the sole discretion of Fire And Light. If a package is returned to us because of an undeliverable address, such as an incorrect or incomplete address, we are not obligated to issue a refund or send replacement goods at our expense. If goods are returned to us back at our facility, a refund will be offered less the postal expense.
If a package is returned to sender because the carrier could not collect an adult signature and proof of ID, Fire And Light reserves the right to deduct a $14 restocking fee from the refund of the order. Furthermore, Fire And Light reserves the right to re-ship a replacement order only after the original package has been returned to us and processed, and we are not obligated to re-send them at our expense.
Below are common reasons as to why a package may be marked Return To Sender:
- The shipping address provided at checkout was invalid or inaccurate.
- Forwarding instructions at the provided address are unavailable or expired.
- Shipping address provided was a PO Box (exclusively serviced by USPS). We can ship to USPS PO Boxes, but not UPS PO Boxes. If UPS is going to be used & we see a PO Box, we require an alternative address before shipment.)
- A lack of an individual age 21+ to sign for the package.
- The addressee noted on the package was not known at the shipping address
- Delivery courier was unable to access the destination (e.g. gated communities, military bases, etc.)
- Refused by customer at delivery
To prevent returned packages, we recommend verifying the shipping address is correct and deliverable prior to checkout. For customers that would normally be unavailable during delivery hours, we recommend shipping to your business address as any individual 21+ years of age may sign for the package.
If the package was returned due to the carrier being unable to collect an adult signature and proof of ID, Fire And Light reserves the right to deduct a $14 restocking fee from the refund of the order.
Note: Shipping and adult signature fees will be non-refundable.
6 MONTH WARRANTY POLICY
- All devices have a 6-month limited warranty, and a proof of purchase is required for every device.
- The warranty does not cover accidental damage, customer modification/disassembly, water damage, cosmetic damage, or if lost/stolen.
- Returns must include the name of the buyer, order number, and brief description of the issue.
- Buyer must understand and agree to pay for all shipping costs associated with returning the defective item(s).
ORDERS RETURNED WITHIN 30 DAYS
Any/all items purchased from Fire And Light must meet the following requirements to be eligible for a refund or exchange:
- Item(s) must be in original, brand-new condition. Given the nature of vaporizers we cannot accept returns on used devices for health and safety reasons.
- Unused item(s) must be shipped back within 30 days of the original delivery date. Products are not eligible for return or exchange after 30 days from the original delivery date.
- Return must include the name of the buyer, order number, and brief description of reason for returning
- Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
- Buyer must understand and agree to a 20-50% processing and restocking fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees. This includes parts and/or accessories.
Fire And Light reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. If you have any further questions, please contact us by email at
Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you ensure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.
ORDERS RETURNED AFTER 30 DAYS
Products are not eligible for return or exchange after thirty (30) days.
FOREIGN COUNTRY RETURN POLICY
Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.
PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To improve our website in order to better serve you.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders
Third-Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We have not enabled Google AdSense on our site, but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/ #sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following:
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above. Users will be notified of any privacy policy changes:
- On our Privacy Policy Page, users are able to change their personal information:
- By emailing us
- By chatting with us or sending us a ticket
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
- Within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
INTERNATIONAL USE
We make no representation that information on this website is appropriate or available for use outside the United States. Those who choose to access this website from outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
ACCESSIBILITY
We strive to make our website content accessible and user-friendly. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email us at support@fireandlight.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.
DATA RETENTION AND SECURITY
We retain personal information only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods mandated by law, contract, or similar obligations applicable to our business operations; for preserving, resolving, defending, or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records.
LIMITATION OF LIABILITY
Under no circumstances shall Fire And Light be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the website, including its materials, products, or services, or third-party materials, products, or services made available through the website, even if we are advised beforehand of the possibility of such damages.
RIGHT TO CHANGE
We reserve the right to make changes to our site, policies, and these Terms at any time. Each time you use our site, the current version of the Terms will apply. Accordingly, when you use our site, you should check the date of the Terms and review any changes since the last version.
PACT ACT COMPLIANCE
Fire And Light complies with all aspects of the Prevent All Cigarette Trafficking (PACT) Act. As part of our commitment to lawful sales and distribution of our vaporizer and electronic nicotine delivery systems (ENDS)
By purchasing from Fire And Light, you acknowledge and agree to comply with all laws applicable to the purchase and use of products in your locality.
If you have any questions or require further information regarding our compliance with the PACT Act, please contact us at support@fireandlight.com
Product Offerings
Fireandlight does not sell or distribute any products that contain nicotine or are classified as e-juice. Our product range is focused exclusively on [describe your product types, e.g., “nicotine-free alternatives,” “herbal blends,” “accessories,” etc.]
Nicotine-Free Policy
We are committed to providing a nicotine-free experience for our customers. As part of this commitment, none of the products available for purchase on our website contain nicotine or are used for consuming nicotine-based products. This policy is in alignment with our goal to promote healthier and safer alternatives to traditional nicotine products.
Legal Compliance
We adhere strictly to all federal, state, and local regulations concerning the sale of our products. By not offering nicotine or juice products, we ensure compliance with current health and safety standards aimed at reducing the risks associated with nicotine consumption.
By purchasing from our site, you acknowledge and agree that the products received do not contain nicotine and are not intended for use with nicotine products. If you have any questions about our product offerings, please feel free to contact us at support@fireandlight.com
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM we agree to the following:
- NOT use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy you may
contact us using the information below.
www.fireandlight.com