Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I find a Fire & Light retailer near me?
What if my local retailer does not carry the Fire & Light product that I am looking for?
Where else can I find an item if it is listed as out of stock on your website?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
Fire & Light Glassware
Do you give tours of the Fire & Light studio?
How do I care for my purchases? Are they food safe? Are they dishwasher safe? Can I use them in the microwave oven?
How is Fire & Light glassware made and what makes it so unique?
What is the difference between First and Second Quality?
Why are there differences in the sizes of the same item?
Will you ever discontinue a Fire & Light item?
Additional Support
How do I contact you?