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How do I return an item? RETURN POLICY FIRE & LIGHT IS COMMITTED TO PROVIDING ITS CUSTOMERS WITH QUALITY PRODUCTS AND EXCEPTIONAL CUSTOMER SERVICE. IF WITHIN 45 DAYS OF RECEIPT OF YOUR ORDER , YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, FIRE & LIGHT WILL GLADLY ACCEPT RETURNS OR EXCHANGES OF YOUR FIRE & LIGHT GLASSWARE. ALL SALE, WAREHOUSE SALE, PERSONALIZED, CUSTOM, AND SPECIAL ORDER MERCHANDISE IS CONSIDERED A FINAL SALE AND NOT ELIGIBLE FOR REFUNDS OR EXCHANGES. Please note: Items purchased from www.fireandlight.com cannot be returned to a Fire & Light retailer, they must be returned directly to Fire & Light. To return an item, simply print and fill out the return form and label . Include it in the box and attach the return label to the outside of the box. Send returned items to: Fire & Light Attn: Retail Website Returns Department 45 Ericson Ct. Arcata, CA 95521 800-844-2223 Fire & Light handcrafted glassware is fragile and must be treated with the utmost in care when repackaging them. Be sure to keep all original packing materials if you plan to return an item. For your security, please use an insured courier (FedEx, UPS, or USPS Parcel Post) and retain your receipt. Fire & Light is not responsible for items damaged or lost in transit. All items must be packed sufficiently and received unbroken to receive full credit on the return. Pending inspection and approval of returned product, your card will be credited the full amount of your purchase less shipping charges. All credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. Returns Without A Receipt Returns without the original purchase receipt, including gift registry returns, will be refunded in the form of an exchange at the current selling price of the product. Please contact Fire & Light Customer Service at (800) 844-2223 Monday - Friday 8:00 AM to 5:00 PM PST to assist you in this process. Exchanges If you would like to make an exchange, please carefully package the glassware you're returning and enclose the original receipt along with the exchange form. Your credit card statement will reflect a credit for your returned item(s) and a charge for any new item(s) purchased. Returning Damage, Defective, Or Mis-Shipped Items If you are returning an item because it is damaged, defective, or not the correct product, Fire & Light will provide a prepaid return label. Please contact Fire & Light Customer Service at glass@fireandlight.com or call (800) 844-2223 Monday - Friday 8:00 AM to 5:00 PM PST to obtain a return authorization shipping label via email. Order Cancellation Once an order has been processed, it cannot be cancelled. To cancel backordered items that have not yet shipped, please contact Fire & Light Customer Service at (800) 844-2223 Monday - Friday 8:00 AM to 5:00 PM PST. |
