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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at glass@fireandlight.com or by calling 800.844.2223 Monday - Friday 8 AM to 5 PM PST for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer at glass@fireandlight.com or by calling 800.844.2223 Monday - Friday 8 AM to 5 PM PST service for assistance.
When will my backorder arrive?
  When shopping on our site, you may encounter items that are not available for immediate shipment. We will ship these items as soon as they are made which is usually no more than 4-8 weeks. If you need items immediately, please check our other internet retailers, or visit our Store Locator for a store near you - they may have the item you need!