Return to Help Index
Buyer's Guide
How do I find a Fire & Light retailer near me?
  You can find the store nearest you by using the Store Locator feature on this site. Simply click on the Store Locator at the top of the page or Find a Store button on the bottom of the page to find the retailer nearest you.
What if my local retailer does not carry the Fire & Light product that I am looking for?
  Most Fire & Light retailers will special order any Fire & Light product you are looking for. If you cannot find the Fire & Light product you want at your local retailer, Fire & Light products are available to purchase online through our site or other Fire & Light retailer websites as well.
Where else can I find an item if it is listed as out of stock on your website?
  If an item is listed as out of stock on our website, please contact your local Fire & Light retailer or visit one of our retailers website as well.
How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
  To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Handmade in the U.S.A. | Made with Recycled Glass