Orders that need to be expedited ( UPS 3 Day , UPS 2nd Day or UPS Next Day Air ) need to be placed before 4PM Eastern Time, 1 PM Pacific Time Monday - Friday. Our shipping department is closed Saturdays and Sundays. Orders placed after 1 PM on a Friday may not ship until Monday. For 3-Day, please provide a physical address. UPS does not deliver to P.O. Boxes.Shipping
Fire & Light offers Standard and 3-Day shipping options within the Continental U.S. (excluding Hawaii and Alaska) through UPS. Standard delivery should arrive within 4-10 days depending on your location. Most orders are processed within 48 hours unless the items ordered are not in stock. Fire & Light does not ship on Saturday or Sunday. For 3-Day, please provide a physical address, not P.O. Box.
Charges for 3-Day shipping are based on order amount. All 3-Day orders placed between 10:00am Friday and 10:00am Monday will ship on Monday.
Sales tax is automatically applied to your order and to freight charges in accordance with individual state regulations. At this time, we are unable to ship to international addresses, P.O. boxes, APO addresses or US territories.
Please contact Fire & Light Customer Service at 1.800.844.2223 Monday - Friday 8:00 AM to 5:00 PM PST so they can direct you to a Fire & Light retail partner.
* For any purchases over $2,000, freight will be charged based on weight and size of packages. Customer will be advised of charge at the time of shipping.
Please contact Customer Service at 1.800.844.2223 for orders that are shipping to Alaska or Hawaii.
We take great care when packaging all of our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. We use recycled packing materials to the fullest extent possible. If your package does arrive damaged, please notify us immediately and keep all of the original packing materials. Please contact Customer Service at firstname.lastname@example.org or call 1.800.844.2223 Monday - Friday 8:00 AM to 5:00 PM PST.
When shopping on our site, you may encounter items that are not available for immediate shipment. We will ship these items as soon as they are made which is usually no more than 4-8 weeks. If you need items immediately, please check our other internet retailers or visit our Store Locator for a store near you – they may have the item you need!
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